Returns, refunds and shipping
Shipping
We currently use the United States Postal Service (USPS). All of your shipments are tracked and you can expect to receive tracking information via email within 7-10 business days of shipment. Please note, shipping election (first class, priority, etc.) does not start until after our processing time
Once your order has been dispatched, Moving Mountains accepts no responsibility for loss or any damage to your package. If there are any delays or concerns with your package once posted (including the rare case of your package not arriving) Moving Mountains is not liable as we have no control once it is with the postal service. In this instance, please contact your local postal service with the tracking number that was provided when the package was sent (USPS for US customers & Your local postal service for International customers). Unfortunately, we are not able to give any refunds or resend orders in these circumstances.
Typically, orders will ship out within 5-7 business days of ordering and will be shipped Standard Service. Once shipped, orders are generally received within 5 business days. We do not ship on Sundays or holidays. While we will do all we can to ensure your order is delivered on time, Beacon Threads cannot be held responsible for conditions beyond our control such as severe weather, service interruptions, etc. You will only be charged for the items that are shipped to you, along with the applicable shipping and tax charges.
Returns
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return (except when an item states FINAL SALE).
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Returns and exchanges are not supported if customer ordered the wrong size, color, or simply changed their mind. However, in case of a damaged product or a manufacturing error, Moving Mountains Clothing offers a free replacement or a refund if you contact us within 30 days of product delivery.
Please note that returns will need to be sent back to return address indicated on the shipping label.
Moving Mountains Clothing accepts no responsibility for loss or any damage to your package. Once it is sent out and fulfilled, it is out of our hands. If your tracking number says that your order is delivered but you still haven't received your order, we encourage waiting a day or two. Sometimes it'll show up past your expected delivery date because it is scanned early.
We are not responsible for when the customer fills in an incorrect shipping address. Orders with insufficient shipping addresses are typically sent back to us. These orders will be refunded, and we will notify you when this happens.
You can always contact us for any return question at mountainmove@yahoo.com
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.